Customer Service Assistant

_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...

**Job Purpose**: This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid). This is a **6-month on-site contract,** and there is an opportunity to be converted to permanent based on performance. **Duties**: **Member...

_**Description**_ This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid). - Encourage new membership sign up by promoting at strategic locations in the mal - To recruit Sunway Super App members based on set KPI - Update of...

Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

**JOB RESPONSIBILITIES** **1. Handle Customer Inquiries and Issues** - Handle customer inquiries and resolve customer problems by phone call or assign technician for visit within the time frame. - Assist customers remotely or dispatch technician for onsite visits. - Provide reasonable alternative solutions to resolve customer problems and arrange for a...

Identifying customer needs and help - Maintaining records of customer interactions and transactions with accuracy - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints and reach out to provide assistance - Follow up with customers to ensure their technical issues are...

Assist and collaborate with the Manager to achieve the company's objectives and KPIs.Lead and supervise the Customer Service team in daily shipment operations, ensuring efficiency and accuracy.Manage escalations effectively by providing timely and practical service solutions.Monitor and enforce compliance with Standard Operating Procedures (SOPs) and...

JOB DESCRIPTION: 1. Managing incoming calls & customer service inquiries. 2. Identify and assess customer's need to achieve satisfaction. 3. Follow communication procedures, guidelines and policies. 4. Ability to multi-task, prioritize, and manage time effectively. 5. Build sustainable relationships and trust with customer. 6. Any other duties assign by...

Provide accurate product/service information and guidance - Document and update customer interactions - Troubleshoot common issues and follow up to ensure resolution - Gather and relay customer feedback to internal teams for improvement - Occasionally assist with upselling or cross-selling opportunities Pay: RM2,000.00 - RM2,500.00 per...

Customer Service - Placement in a working environment with exposure to in Customer Management, Problem Solving, Warehousing, Storage, Packing and Last-mile Delivery services. - Work Culture Emphasis in Mutual Respect, Customer Satisfaction, Continuous Improvement, Problem Solving, Productivity and Efficiency. - Maintaining a positive, empathetic, and...