Support Centre Specialist

1 week ago

Petaling Jaya, Malaysia Revenue Monster Sdn Bhd Full time

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
- Escalate incidents involving dissatisfied customers, offering patient assistance and support.
- Guide Merchant through troubleshooting, navigating the company site or using the products or services.
- Collaborate with another department to improve customer service.
- Keep a “high-level view” of the entire support process.
- Build relationships with the customer/merchant and advocate for their needs within the company.
- Complete logs and reports.
- Other duties as assigned.

**Job Requirements**:

- High school diploma or equivalent.
- Patient and empathetic attitude.
- Ability to handle the stressful situation appropriately.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Able to work on operational working hours, weekends or during public holidays.

**Salary**: From RM3,200.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

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