Client Solution Specialist

2 weeks ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

Job Responsibilities:

- Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
- Analyze performance of priority accounts (problematic or top-tier advertiser and create optimization actions. Optimization goals include:

- Account up-selling
- General creative tips and best practices
- Bidding/Budget/targeting recommendations
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
- Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions

**Requirements**:

- Good communication in English and Thai
- Minimum 2 years experiences in customer service/Sales
- Minimum education diploma in any field
- Comfortable working night shift
- Must willing to relocate to Malaysia

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
Schedule:

- Rotational shift
Supplemental Pay:

- Overtime pay
Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- Customer service: 2 years (required)

**Language**:

- Thai (required)

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