Client Solution Specialist

17 hours ago

Kuala Lumpur, Malaysia EPS Malaysia Sdn Bhd Full time

**Position: Client Solution Specialist (Khmer + Thai)**

**Location: Kuala Lumpur**

**Working days/hour: 5 working days / rotational shift basis**

**Tenure: Contract 1-year renewable basis**

**Basic salary: Upto RM 9,000**

**Responsibilities**:

- Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include:

- 1) Account up-selling
- 2) General creative tips and best practices
- 3) Bidding/Budget/targeting recommendations
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
- Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions

**Job Requirements**
- Bachelors Degree graduates with 1-3 years of working experience in Customer Services
- Excellent oral and written communication skills in English due to business needs
- Strong knowledge of cultural context in the user countries supported

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM5,000.00 - RM9,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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