Client Solution Specialist

4 days ago

Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Client Solution Specialist**

**Tenure: 1 Year contract ( Renewable Basis)**

**Salary: RM 4500 to RM 5500**

**Working Location: Kuala Lumpur**

**Responsibilities**:

- Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
- Drive product adoption and educate clients and agencies in a scalable fashion.
- Ensure that our clients receive the highest level of sales and operational customer service.
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
- Develop and implement best practices for client interaction, sales, and services.
- Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
- Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions.
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers regarding ads review, finance, product etc. to achieve good customer experience
- Answer advertiser questions; provide account setup guidance and simple optimization suggestions for high potential advertisers through inbound and outbound calls, as well as reach out to advertisers with problems via

phone to provide solutions
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice

**Job Requirements**
- Bachelor’s degree in business, communications, marketing, or any other related area of study.
- 1-3 years of marketing, brand advertising, media sales, online advertising experience and/or strong outbound sales experience within large-scale BPO operations
- Ability to perform well in a highly dynamic, rapidly changing environment
- Creative, outside-the-box thinker and strategist.
- Passionate about social media digital marketing and have a strong understanding of the concepts and trends
- Have strong drive to achieve marketing and revenue targets, while adhering to business policies and compliance
- Excellent communication and presentation skills.
- A team player and collaborator.
- Strong command of native language and English
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sales or account management role with small businesses, insurance industry, etc
- Proven track record of reaching and exceeding sales goals.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM5,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Experience**:

- marketing, brand advertising, media sales: 1 year (preferred)

  • Client Solutions Specialist

    7 days ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Job Responsibilities: - Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity - Analyze performance of priority accounts (problematic or top-tier advertiser)and create optimization actions. Optimization goals include: -...

  • Client Solution Specialist

    3 days ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Job Responsibilities: - Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity - Analyze performance of priority accounts (problematic or top-tier advertiser and create optimization actions. Optimization goals include: -...

  • Client Solution Specialist

    3 days ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Job Responsibilities: - Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity - Analyze performance of priority accounts (problematic or top-tier advertiser and create optimization actions. Optimization goals include: -...

  • Client Solution Specialist

    23 hours ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    Job Responsibilities: - Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity - Analyze performance of priority accounts (problematic or top-tier advertiser and create optimization actions. Optimization goals include: -...

  • Client Solution Specialist

    2 days ago

    Kuala Lumpur, Malaysia EPS Malaysia Sdn Bhd Full time

    Position: Client Solution Specialist Location: Kuala Lumpur Working days/hour: 5 working days / rotational shift basis Tenure: Contract 1-year renewable basis Basic salary: RM5,000 **Responsibilities**: - Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include: - 1)...

  • Client Solutions Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Benefits Package">We offer a comprehensive benefits package that includes generous leave entitlements, office closure for World Mental Health Day, additional company closures for major festive celebrations, cashless comprehensive medical coverage, life and personal accident insurance, group hospitalization and surgery, hybrid working schedule, phone...

  • Client Solution Specialist

    2 days ago

    Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Client Solution Specialist** **Working Location: Kuala Lumpur** **Tenure: 1 year contract (renewable basis)** **Basic salary: RM 4,500 - RM 5,500** - Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. - Drive product adoption and educate clients and agencies in a scalable...

  • Client Solution Specialist

    2 days ago

    Kuala Lumpur, Malaysia EPS Malaysia Sdn Bhd Full time

    **Position: Client Solution Specialist (Korean)** **Location: Kuala Lumpur** **Working days/hour: 5 working days / rotational shift basis** **Tenure: Contract 1-year renewable basis** **Basic salary: Upto RM9,000** **Responsibilities**: - Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions....

  • Client Solution Specialist

    2 days ago

    Kuala Lumpur, Malaysia It Business Solutions Sdn Bhd Full time

    **Responsibilities**: - A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover...

  • Client Solution Specialist

    7 days ago

    Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a...