Client Solution Specialist

1 week ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

B2 or C1 proficiency level of the target language as defined below, with additional knowledge of English considered as a plus (the term “B2” and “C1” shall have the definitions set forth under CEFR, which can be updated and revised from time to time by the relevant authority)
- Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
- Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include:

- Account up-selling
- General creative tips and best practices
- Bidding/Budget/targeting recommendations
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
- Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Rotational shift
Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)
**Experience**:

- Sales & Marketing: 1 year (preferred)
Work Remotely:

- Temporarily due to COVID-19

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