Client Solution Specialist

3 hours ago

Kuala Lumpur, Malaysia HR-Tag Full time

Role: Client Solutions Specialist (Indonesian)

Working hour: Rotation shift

Salary package: RM 4200 - RM5000

Location: Kuala Lumpur (Must be willing to relocate)

Job Responsibilities:

- Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
- Analyze performance of priority accounts (problematic or top-tier advertiser)and create optimization actions. Optimization goals include:

- Account up-selling
- General creative tips and best practices
- Bidding/Budget/targeting recommendations
- Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
- Able to identify high-value opportunities and low-hanging fruit
- Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions

**Requirements**:

- Good communication in English and Indonesian
- Minimum 2 years experience in customer service/Sales
- Minimum education diploma in any field
- Comfortable working night shift
- Must be willing to relocate to Malaysia

Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: RM4,200.00 - RM5,000.00 per month

Schedule:

- Rotational shift
Supplemental Pay:

- Overtime pay
**Experience**:

- Customer service: 2 years (required)

**Language**:

- Indonesian (required)

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