IT Business Analyst

6 days ago

Damansara Utama, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

Our Client is an IT solutions & services provider specializing in Connectivity & Communications solutions (network, security, VOIP, IPPBX, SIP services) and Management Tools (IT service management and customer engagement solutions). In line with their rapid business expansion plans, they are looking for a Junior Product Engineer to join their IT Service Management (ITSM) Business Solutions team that is responsible for designing, implementing, and maintaining ITSM system for their clients. In this role, you will work closely with clients to understand their business needs and design solutions that meet those needs using industry standard ITSM system.

Training will be provided for this role. However, the successful applicant must be able to display strong technical foundation knowledge & excellent English communication skills.

**Compulsory experience**

**Training will be provided for this role. However, the successful applicant must be able to display strong technical foundation knowledge & excellent English communication skills.**

**What You Will Do**
- Collaborate with internal teams and clients to gather, analyze, and document clients’ requirements for the ITSM system implementation.
- Review, analyze and document ITSM processes and mapped out clients’ IT operation process escalation flow.
- Design, configure and customize ITSM system to meet the specific needs of each client.
- Integrate ITSM system with other component and systems, internally (incident management and change management), or externally (3rd party monitoring solution and omnichannel communication platform).
- Perform data migration from existing ITSM system to the new ITSM system including data collection, transformation, ingestion, and validation.
- Support and collaborate with other project team members throughout the implementation and support lifecycle, including development, testing and production cut-over phase, and document and maintain ITSM system configurations, process flows, procedures, and other needed documentation.
- Provide ongoing support to clients, including troubleshooting and problem resolution. Providing training and guidance to internal teams and clients on ITSM system, processes, and best practices.

**What You Need**:

- Bachelor's degree in Computer Science, Information Technology, or technical related field.
- Good foundational IT knowledge with ability to do basic coding in any technical language.
- Ideally having a strong understanding of ITIL framework and best practices with experience with ITSM tools such as Freshservice, ServiceNow, Remedy, or similar.
- Excellent written and verbal communication skills in English as this role will be involved in both local & global communications.
- Experience in project management and ability to manage multiple tasks and priorities is a plus.

**Job Type**: New-Grad

**Salary**: Up to RM4,000.00 per month

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Damansara Utama: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)

  • System Analyst

    1 week ago

    Damansara Utama, Malaysia Recruit Excella Full time

    We are seeking a System Analyst to lead the analysis, design, and implementation of complex IT systems and business processes. You will serve as a strategic partner across departments, guiding system improvements, ensuring alignment with business goals, and mentoring junior analysts.Responsibilities:Lead end-to-end analysis and re-engineering of business...

  • Business Analyst

    6 days ago

    Damansara Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Ensure the timely and accurate recording of financial information, providing variance analysis for the Latest Best Estimate (LBE) and Plan for both the balance sheet and profit and loss (P&L) statements. - Report inventory split data to Area Finance. - Perform quarterly CPRR reconciliation. - Provide weekly sales reports to the commercial team. - Regularly...

  • Business Analyst

    6 days ago

    Damansara, Malaysia Technology Bucket (M) Sdn Bhd Full time

    Roles & Responsibilities: - Develop test strategy, plan, criteria, and expected results; aligning Test Plan with UR, FSD, and/or system impact (regression testing). - Review and plan resources such as provide estimation on man-days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester...

  • Business Analyst

    6 hours ago

    Damansara, Malaysia GENO Management Full time

    **Position : Business Analyst** **Salary : RM 6.500 - RM 8,500** **Location : Damansara Uptown** **Working Days / Time : 8.30am - 5.30pm** **Responsibility** **Requirements Gathering** - Work with stakeholders to gather and document business requirements. - Conduct interviews, surveys, and workshops to understand business needs. **Requirement...

  • Junior Business Analyst

    2 days ago

    Damansara, Malaysia Horizontal Talents Full time

    Position Summary:We are hiring fresh graduates for the role of Junior Business Analyst, offering a full-time entry-level position. This is a great opportunity to kick-start your career in business analysis.Your Role:As a Junior Business Analyst, you will:Assist the team in identifying business requirements, prototyping, testing, and supporting implementation...

  • Business Analyst

    1 week ago

    Damansara, Malaysia W Generation Full time

    Position : Business Analyst Salary : RM 6.500 - RM 8,500 Location : Damansara Uptown Working Days / Time : 8.30am - 5.30pm **Key ResponsibilitiesRequirements Gathering** - Collaborate with stakeholders to gather and document business requirements. - Conduct interviews, surveys, and workshops to understand user and business needs. **Requirements...

  • Business Analyst

    6 days ago

    Damansara, Malaysia Geno Management Full time

    **Position : Business Analyst** **Salary : RM 6.500 - RM 8,500** **Location : Damansara Uptown** **Working Days / Time : 8.30am - 5.30pm** **Job summary** Gather and analyse customer feedback, define product features, create user stories, and collaborate with the development team to bring new products or features to...

  • Business Analyst

    5 hours ago

    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Job Function**: General affair, Custmer support/service, Purchase/Procurement, Import & Export, Resercher, Web Marketing, BOI, Technical Support, Business Development, Event Planning/Managemen, Analyst/Economist/Stratagist, Management, Business/Corporate Planning, Product Development/Marketing, Public Relations/IR, Legal/Patent, Advertisemnet/Promotion,...

  • Business Analyst

    6 days ago

    Damansara Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Responsibilities**: - Performs the month-end closing activities such as entry postings into the system. - Prepares month-end close reports. - Updates the Siperian customer master data. - Performs inventory item master data updates. - Assist in preparing the groundwork for the monthly management meeting. **Requirement**: - Degree in Accounting and...

  • ViewPoint Business Analyst

    2 weeks ago

    Bukit Damansara, Kuala Lumpur, Malaysia Ascentium Max Sdn Bhd Full time 60,000 - 120,000 per year

    About the Role:The ViewPoint Business Analyst provides operational support and coordinates the implementation and deliver of business solutions.The ViewPoint Business Analyst works closely with staff throughout the global offices to provide guidance and training on the use of ViewPoint system functionality troubleshoot and resolve system issues and collate...