Assistant Manager, Golf

**Job Purpose**

Responsible for assisting in the overall management and smooth operation of all golf and sports-related activities. This includes daily golf operations, staff supervision, facility maintenance, member engagement, and the implementation of club policies and procedures to ensure exceptional service standards and member satisfaction.

**Responsibilities**:
**Golf Operations & Facility Oversight**
- Assist the Golf & Sports Manager in managing daily golf operations, which include the coordination of tee times, administration of buggy services, and ensuring the golf course is consistently prepared for play.
- Take responsibility for the maintenance and cleanliness of golf-related facilities, such as the buggy station and charging area, thereby ensuring a safe environment for all individuals.
- Encourage prompt and cordial communication with our members regarding golf activities, events, and any updates related to the facilities.

**Member Relations & Service Excellence**
- Deliver professional assistance in response to members' inquiries, concerns, and requests, while escalating more complex issues to the Manager as necessary.
- Guarantee that all services adhere to our club’s high standards, thereby enhancing the overall experience for our members.
- Assist in the organization and execution of member tournaments, including Monthly Medals, Junior/Senior Medals, Club Championships, and other engaging golf events that provide value to our members.

**Team Supervision & Discipline**
- Oversee and support the golf staff and caddies to ensure they meet established performance and appearance standards.
- Ensure that all team members are informed of and adhere to club policies, procedures, and operational standards.
- Conduct regular performance evaluations and goal-setting discussions while supporting training and development opportunities.

**Policy Enforcement & Safety**
- Ensure that club rules and golfing regulations are adhered to, fostering a friendly yet disciplined environment for players, staff, and caddies.
- Report any instances of staff misconduct or rule violations by members to the Golf & Sports Manager.
- Ensure that all safety protocols are strictly followed within our golf and sports facilities.

**Administrative & Operational Support**
- Assist in the review and revision of our standard operating procedures (SOPs) and competency profiles for golf operations.
- Maintain accurate records and documentation pertaining to staff schedules, equipment usage, incident reports, and member feedback.
- Support budget monitoring, inventory management, and the procurement of sports and golf supplies.

**Communication & Collaboration**
- Collaborate with other departments such as F&B, Housekeeping, Security, and Maintenance to enhance golf and sports operations and events.
- Effectively disseminate golfing news, schedules, and updates to our members through appropriate communication channels.

**Requirements**:

- Bachelor’s Degree in Golf Management, Sports Management, Hospitality, or related field.
- Minimum 8 years of relevant experience in golf club, hotel, or sports operations, with supervisory experience preferred.
- Strong leadership, communication, and interpersonal skills with a passion for excellent service.
- Familiarity with golf operations, tournament coordination, and club management systems.
- Proactive, hands-on approach with attention to detail and high standards of professionalism.
- Willingness to work on weekends, public holidays, and flexible hours based on operational needs.
- Physically fit and able to work in outdoor environments.

**Benefits**
- Attractive remuneration package
- Performance Bonus & Yearly Increment
- Staff Meal
- Free Parking & Uniform
- Medical Coverage including Dependents (Outpatient, Dental, Optical, Maternity, Hospitalization)
- Insurance (Group Term Life & Group Personal Accident)
- Extra EPF Employer Contribution
- Annual Leave, Medical Leave, Compassionate Leave, Study Leave & etc