Assistant Store Manager

The Assistant Store Manager role will be responsible for continuing the store’s success by offering the highest level of premium customer service, leading and supporting the in store team, providing our customers with the best in-store experience and demonstrating your passion for food and cookware.

**Key Responsibilities**:

- Provide exceptional customer service and accurate product information to our customers.
- Proactively engage with our customers and taking them on a journey with our beautiful and functional products.
- Aim for excellence with in-store appearance, store presentation and staff appearance.
- Promote the beauty of Le Creuset's products with visual merchandising in store using brand guidelines.
- Team motivation - lead, manage and support the in-store team to achieve their best (you lead by example and with a positive attitude)
- Drive the store success by achieving (or surpassing) sales targets, KPI's and brand expectations.
- Improve efficiency of store operations and profitability (you love to seek out process improvements)
- Reporting and admin - administer store reports and performance tracking, adhering the deadlines, efficient scheduling of team roster.
- Uphold our company values (Passion, Integrity, Innovation & Excellence and Teamwork).
- Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Deal with any enquiries and complaints as appropriate.
- Day to day management of employees including; motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
- Liaise with Line Manager and the HR department with regard to any employee issues, and inform them of any employee changes.
- Liaise with the retail head office team to plan, implement and advertise local marketing events, including in store cookery demonstrations and other special events.
- Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
- Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.

**Skills & Qualifications**:

- Possess 6 - 8 years’ experience in a Retail or Customer Focused environment with Line Management responsibility; of which more than 4 years of leadership experience.
- Experience of driving retail sales and standards of customer service.
- Experience working for a quality brand in a retail environment.
- Strong customer service skills and ability to maintain standards.
- Intermediate skills working with Microsoft Word, Outlook, and Excel.
- A strong understanding of the premium customer service experience.
- Clear and well spoken - a strong communicator.
- Highly organised, strong attention to detail, proactive and shows initiative.
- Ability to be flexible and adaptable.
- A team player who can easily motivate and always leads by example.
- A friendly, positive and approachable attitude - you are a people-person through and through
- A love of the brand, food, cooking and entertaining.

**Competencies**:

- **Adaptability**: Maintains effectiveness in varying work environments where circumstances and priorities are changing.
- **Analytical Reasoning**: Analyses, interprets and evaluates complex information arriving at logical deductions and conclusions.
- **Communication (Oral Written & Listening)**: Adapts his/her oral and written communications to audience and fosters clear and effective communication with others. Is able to build relationships and interact effectively across functions, seniority levels, personalities, and cultures with confidence. Actively listens. Displays accuracy and quality in his/her written work.
- **Integrity**: Maintains and promotes organisational, social and ethical standards and values in the conduct of internal as well as external business activities.
- **Prioritising**: Accurately assess the relative importance of objectives activities and events in relation to organisational goals.
- **Self-Awareness**: Demonstrates a genuine belief in the likelihood of personal success and communicates a positive self-esteem to others.
- **Teamwork**: Co-operates with others and is able, where appropriate, to complement the roles of others by taking on the role of a leader, peer or subordinate. He/she displays empathy and actively supports other team members when under pressure.
- **Time Management**: Is able to plan and organise own use of time, meets deadlines, and does not have to rely on the last minute.
- **Vitality**: Maintains a high activity level, is enthusiastic, motivated, and energetic

**Why Join Us?**

Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage