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F&b Supervisor

2 weeks ago

Kuching, Malaysia Food Journal Sdn Bhd Full time

**Responsibilities**:

- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
- Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
- Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Control the inventory of cutlery and service equipment allotted to the station.
- Assign duties ensuring equity of work.
- Ensure that staff meets hygiene and discipline standards as well as providing excellent customer service in accordance to company policy.

**Requirements**:

- At least 2 years of relevant experience at supervisory role in F&B industry.
- Pleasure personality, good working attitude, responsibility, friendly and active personnel.
- Team player and fast learner.
- Willing to work on shift, weekend and public holidays.
- Good command language in English & Malay.

Pay: Up to RM2,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Tips

Application Deadline: 09/30/2024