Assistant, Customer Care

1 week ago


Johor Bahru, Malaysia DKSH Full time

Location: Johor Bahru, MY, MY
- Global Business Unit: CG
- Job Function: Client and Customer Services
- Requisition Number: 173448
- Description:
**Responsibilities**:

- Provide high level of services to the respective clients via a courteous, and efficiency for order processing.
- Responsible to process all manual & EDI orders, manage for trade returns good, following up for credit / debit note issuance and to work with any ad hoc processes in Group SAP System.
- Handling all enquiries, request and complaint from respective client or third parties to find out solutions accordingly.
- Maintain an up-to-date price list and liaising with correct business unit and department.
- Prepare, process monitor and follow up on all aspects of general administration.
- Assist in stock count exercise to ensure that we are more familiar with customer products.
- Preparing sales reports. Yearly, monthly, weekly.
- To forecast with customer supply chain teams for un-fulfilment due to out of stocks and monitoring in any incoming or discontinued products to advise customer place in orders.
- Monitoring for any dispute and rejections or any cause of loss sales.
- Accountable for all communications with relevant stakeholders including delivery, pricing error, stocks fulfilment, and documentation
- Work by standard work procedures guideline, provide information to all related party to follow the procedures
- Resolving any arising problems or complaints
- Improving both external & internal customer satisfaction
- POD Scanning.

**Functional Skills & Knowledge Requirement**:

- Min 1 year working experience in FMCG or related field is preferred
- Fresh graduate that has interest in sales operation admin is welcome to apply
- Good written & verbal communication skill in English & Bahasa Malaysia. Able to converse in Chinese will be an added advantage.
- Must be a meticulous and detail oriented person
- Good in building good relationship with client, someone who is well manner and have a friendly approach.
- Able to work independently as well as in a team



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