Snr Manager, IT Change

Job ID: 23336

Location: Kuala Lumpur, MY

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 8 Apr 2025

**Job Summary**
- This role ensures the effective management of releases and their interdependencies and orchestrates the completion of technology controls related to the releases.**Key Responsibilities**
- Change and Release manager to review all the releases and drive the implementations.
- Assist the PO with Roadmap planning across multiple releases and streams.
- Develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
- Negotiate, plan, and manage all portfolio release activities and ensure alignment across key partners and vendors.
- Own, coordinate and monitor product delivery involving multiple squads and interfaces.
- Own release planning activities inclusive of creating the change implementation plan, coordinating with vendors and all teams involved for alignment/seeking commitments to the plans, ESDLC process, raising change tickets, running UVT and seeking sign offs for all concerned parties.
- Orchestrate deployments, issue resolution, and sign-offs in partnership with the IT engineers.
- Drafting and circulating clear communication plans to keep all stakeholders informed of the upcoming changes, progress and adjustments to the timelines or implementation plans.
- Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
- Measure, monitor & publish metrics to establish maturity model of release management function.
- Responsible for timely delivery of Deployment, Run Books and Implementation Plans
- Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
- Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.
- Keep constant alignment with the other squad Change and Release managers to anticipate dependencies and help in providing context to manage priorities.
- Understand if the team's capacity is the correct one for the needed roadmap execution and needed corrective actions with the Tech Lead & Chapter Lead to have the optimal resources.
- Remove blockers and help identifying potential improvements to build a high performing team
- Participate in the preparation of production outputs and their planning.
- Ensure effective risk management with regards to releases.
- Comply with all governance activities which are pre-requisite for go live. Provide relevant information and seek approvals from Architecture and governance forums.
- Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
- Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead.
- Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
- Govern hygiene of releases & manage relevant communication of release schedules.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

**Skills and Experience**
- Minimum 5+ years of professional experience as Change & Release Manager, Project Manager or Scrum Master
- Minimum 2+ years of experience or exposure working with CRES related technologies such as asset management, safety and security, or workplace services.
- Experience of having worked in transformation of underlying technology landscapes in medium sized portfolio.
- Release Management experience including release planning activities and co-ordination with vendors and all teams involved.
- Change Management experience including change implementation plan, raising change tickets, approvals, and closure.
- Knowledge of product lifecycle and experience in delivering high quality programmes adopting agile methodologies
- Good understanding and practical experience working as a member of a squad and participating in agile events such as Standups, Sprint Planning, Retro, Showcase/Demo & Backlog Refinement
- Degree (or similar) in IT related field is preferred.
- Expert knowledge of control processes and methodologies used in a project and BAU environment.
- Adherence and commitment to milestones in a time-sensitive, dynamic environment
- Self-driven personality who assumes full ownership of his or her work and gets the work done across the organization using agile principles.
- Ability to drive progress under uncertainty and frequently changing requirements.
- Excellent verbal and written communication including vendor, stakeholder, release, change and implementation plans (English language)
- Ability to be strategic at the same time have strong attent