Executive, Quality

4 days ago

Sepang, Malaysia AirAsia Full time

**Summary**:
This role supports resolution by providing quality, timely, and effective audit data findings for customer support via AirAsia’s various digital channels.

**What You'll Champion**:

- Conduct monthly quality audits based on system data and existing departmental protocols.
- Develop informative materials derived from Quality Check analysis to enhance Customer Engagement and Complaints Handling procedures.
- Identify training needs, discrepancies, and requisites of staff concerning service quality standards, and communicate findings to relevant stakeholders.
- Assist in executing quality audits across all teams and generate comprehensive reports.
- Possess knowledge of quality standards to ensure adherence throughout the organization.
- Implement monitoring and evaluation techniques to capture and measure the efficacy of training and quality coaching outcomes.
- Monitor and evaluate customer experience against agreed-upon service levels and standards.
- Provide reports and analysis to the customer experience team, facilitating training and quality-related feedback.
- Conduct Quality Assurance orientation sessions for new hires.
- Utilize findings from quality audits to coordinate learning plans and arrange tailored service training programs as necessary with the training team.
- Employees are required to be present in the office full-time and open to relocation.
- Other duties are assigned based on operational and business function needs.

**Who You Are**:

- Holder of a Diploma or Bachelor's Degree.
- Previous customer service experience is preferred.
- Experience in quality and audits is an added advantage.
- Demonstrates strong organizational skills, attention to detail, and multitasking abilities.
- Capable of working independently with mínimal supervision, exhibiting strong time management skills.
- Assertive team player with high energy, suitable for a fast-paced work environment.

**Where You'll Go**:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. Based on your performance and contribution in this role, you’ll grow into becoming a Senior Executive, Quality Assurance or other similar roles internally. In this role, you’ll grow to step up to a senior position or lateral position.

**What You'll Enjoy**:

- ** Physical Wellbeing**:Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
- ** Emotional Wellbeing**:Paid time off, wellness programmes, and childcare amenities.
- ** Financial Wellbeing**: Resources relating to financial, personal skills and career growth programmes.
- ** Allstars Specials**: Free flights, unlimited discounted flights, and exclusive discounts with partners.
- A unique Allstar culture like no other

**Our Hiring Process**:

- Application received
- Interview(s)
- Background check and/or other assessments
- Offer and negotiation

**Get To Know AirAsia**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Executive, Quality Assurance

    2 days ago

    Sepang, Malaysia AirAsia Full time

    As the Executive, Quality Assurance you will be to drive multiple cross-functional projects, including improving processes, aligning on goals, execution and new initiatives needed to drive the company forwards, to meet Teleport Quality Management System. - monitor resources for quality assurance projects within the scope of Teleport, including Teleport...

  • Executive - Quality Assurance, Qms

    4 days ago

    Sepang, Malaysia Hartalega Full time

    **Company Overview** **Leading Growth Through Innovation** As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success. Hartalega is...

  • Quality Analyst I

    1 week ago

    Sepang, Selangor, Malaysia AirAsia Full time

    Job DescriptionAbout the Role:Quality Analyst I are responsible for assisting in the design, development, and execution of software tests to verify that software meets business or product requirements. They work closely with senior QA team members to gain practical experience in software testing methodologies and contribute to the overall quality assurance...

  • Supervisor - Quality Assurance, Lab

    1 week ago

    Sepang, Malaysia Hartalega Full time

    **Company Overview** **Leading Growth Through Innovation** As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success. Hartalega is...

  • Executive Chef

    2 weeks ago

    Sepang, Malaysia Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: As Executive Chef you will be responsible for leading the overall kitchen operations of the hotel. You will train and manage kitchen...

  • Executive - Compliance (Masb)

    2 weeks ago

    Sepang, Malaysia Malaysia Airports Holdings Berhad Full time

    **Date**:5 Dec 2025 **Location**: Sepang, 10, MY, 64000 **Company**:Malaysia Airports Holdings Berhad** POSITION GENERAL SUMMARY** - The Compliance Executive performs a supporting role in regulatory advisory, regulatory risk management, and training as well as executing compliance monitoring activities and work closely with internal and external parties....

  • Supervisor - Quality Control & Packing (Production)

    1 week ago

    Sepang, Malaysia Hartalega NGC Sdn Bhd Full time

    Ensure all packing workers are performed their jobs according to the written work instruction. - To place packaging materials from the store by based on the packing plan. - Verify and monitor the work done by Group Leaders and Inspectors. - To handle and follow up on the problems forwarded by Group Leaders. - Checked and reviewed all checklist and reports by...

  • Executive - Procurement Excellence

    1 week ago

    Sepang, Malaysia Hartalega Full time

    **Company Overview** **Leading Growth Through Innovation** As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success. Hartalega is...

  • Executive - Compliance (MASB)

    2 weeks ago

    Sepang, Selangor, Malaysia Malaysia Airports Holdings Berhad Full time 45,000 - 90,000 per year

    Date: 5 Dec 2025Location: Sepang, 10, MY, 64000Company: Malaysia Airports Holdings BerhadJob DescriptionPOSITION GENERAL SUMMARYThe Compliance Executive performs a supporting role in regulatory advisory, regulatory risk management, and training as well as executing compliance monitoring activities and work closely with internal and external parties. i.e...

  • Manager, Supply Chain Quality Assurance

    1 week ago

    Sepang, Malaysia FedEx Logistics AMEA Full time

    Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including...