Customer Service, Assistant Manager

10 hours ago


Kuala Lumpur, Malaysia Land Pacific Development Sdn Bhd Full time

**Requirement**:

- Diploma or Bachelor's Degree in Real Estate, Property Management, Marketing, Business, or a related field.
- Minimum of 4 years of customer service experience with a property developer.
- Willingness to travel.
- Strong communication and leadership skills.

**Responsibilities**:

- Manage Customer Relations: Implement and improve policies and SOPs to enhance customer experience and service quality.
- Project Handover (VP): Plan, coordinate, and execute the delivery of vacant possession to purchasers, ensuring all legal and financial documentation is complete and compliant.
- Defect Management: Oversee the end-to-end defect handling process, from customer reporting, validation, assignment to contractors, monitoring, and timely completion.
- Lead Customer Service Team: Supervise, train, and motivate the customer service team to ensure high performance, efficiency, and professionalism.
- Customer Engagement: Implement initiatives to improve customer satisfaction and retention, including handling escalated cases and resolving disputes effectively.
- Reporting & Analysis: Prepare and present regular reports on handovers, defect rectification status, customer feedback, and team performance for management review.
- Continuous Improvement: Identify service gaps, propose solutions, and implement process improvements to strengthen customer service operations.
- Other job functions: Such as Media Relations (press releases, interviews), other tasks assigned by the manager.

**A remuneration package and position title will be offered based on the skill and experience in similar fields.**

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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