Customer Service Executive

7 days ago

Sungai Besi, Malaysia AAPICO MOTORS SDN BHD (CHAN SOW LIN) Full time

a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.
c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.
e) Ensure all customers' voice is promptly reported to the Management.
f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.
g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
h) To ensure compliance to customer data utilization by Dealer Management and Proton.
i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).
k) Perform any other duties as may be specified by the Company from time to time.

**Requirement**:
a) Minimum SPM/Certification/Diploma in any field of study.
c) Cheerful and smiley face always.
d) Good communication and interpersonal skills.
e) Language required: English & Bahasa Malaysia.

**Benefits**:
a) Annual Bonus
b) Increment
c) Medical Benefits

**Location**:
**Proton Aapico Motor Sdn. Bhd. Chan Sow Lin 4S Centre**
188, Jln Sungai Besi, Chan Sow Lin, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Additional leave

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have any experience in automotive industry?
- Do you have customer service related experience?
- What is your current & expected salary?

Work Location: In person

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