Customer Service Executive

5 days ago

Sungai Besi, Malaysia GC Oneuniventure Sdn Bhd Full time

**Requirements**:

- Minimum 1 year of working experience as customer service executive
- Fresh Graduates with internship experience will also be considered.
- Basic proficiency in Microsoft Outlook, PowerPoint, Excel, Word
Skill Required: self-motivated, ambitious personality and strong drive, fast learner, matured thinking, responsible, and good team player

**Responsibilities**:

- Ensure brand consistency in social media platforms including advertising, product development, and brand management.
- Handle inquiries from the customer and provide details about the product's knowledge through live chat.
- Help customer to complete order placement process including payment processing, key in order details into the system.
- To ensure all customer order received, verified, processed, acknowledged, confirmed and dispatched in a correct and timely manner.
- Provide technical support to customers.
- Provide good customer service and attend to customer complaints professionally.
- Prepare sales reports for the Management.
- Reply & follow up with customers regarding their product purchase on social media
- Manage the operations of all e-commerce platforms including customer experience and product listing and work with other departments for order fulfillment.
- To perform any other duties as requested/ assigned by your superior from time to time.

**Benefits**:

- We win together. Uncapped commission on top of your basic salary when your team achieve sales target.
- Good employee benefits
- Working with stable & well-established company.
- Strategic location -safe environment
- No seniority, fair & equal opportunity for everyone to get promoted
- Rewards and recognition: Long Service Award, Best Performer Award, Role Model Awards, etc.
- Young, Fun & Energetic working environment with opportunities to engage in various festive celebrations, bonding activities, and so on.

Additional Benefits
- 5 Working Days
- Near to Public Transport
- Training Provided

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