Customer Services

a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department. c) Conduct Post Service Follow Up with customers to measure customer satisfaction for...

**Requirements**: - Minimum 1 year of working experience as customer service executive - Fresh Graduates with internship experience will also be considered. - Basic proficiency in Microsoft Outlook, PowerPoint, Excel, Word Skill Required: self-motivated, ambitious personality and strong drive, fast learner, matured thinking, responsible, and good team...

**Responsibilities**: - Be the main liaison between client and clinical operations to ensure smooth communication, appointments and arrangements. - Service recovery and feedback management. - Perform any other ad-hoc administrative tasks when needed. **Requirements**: - Ability to communicate in both Mandarin and English - Proven experience in customer...

**Your Role and Responsibilities**: - **Customer Data Management**: Organize and maintain customer data accurately, ensuring easy access and retrieval for follow-up and analysis. - **Follow-Up Coordination**: Ensure that all departments follow up on customer requests and inquiries correctly and in a timely manner. - **Operational Support**: Collaborate with...

Receiving and placing customer service telephone calls - Maintaining solid customer relationships by handling questions and concerns with speed and professionalism - Resolving customer complaints, managing database records, drafting status reports on customer service issues - Data entry and research as required to troubleshoot customer problems Pay:...

**Responsibilities**: - Assists in customer’s inquiries/complaints. - Acknowledging and resolving customer complaints. - Assist in following up to ensure that appropriate actions were taken on customer’s requests. - Ensure customer satisfaction and provide professional customer support. - Maintaining positive and professional attitude toward customers...

**Employment Duration**: 6 / 12 Months Contract (Renewable Based on Performance) **Working Days**: Monday to Friday **Working Hours**: 9.00 AM to 6.00 PM **Working Location**:Sungai Besi, Kuala Lumpur **Basic Salary**:RM2,500 to RM3,000 **Responsibilities**: - Perform outbound calls to existing customers. - To meet/exceed agreed sales, productivity,...

Print detailed Service Order (SO) using standard Task List. - To obtain signature from customer for the approval of all jobs to be done. - Prepare cash repair estimate/quotation for accident damage. - Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car. - Explain warranty and goodwill policy to...

Responsible for the delivery of excellent customer service through personal contact with customers - Maximizes productivity by assisting all manager in the development of team members (thru actual process flow) - Participates in community activities to enhance public awareness and the image of the company - Follow and maintain company, customer and personal...

Full job descriptionThe Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders for...