Product Management

2 weeks ago

Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
Learning Objective for an intern involved in Technical Writing.

**Learning Responsibilities**:

- Develop, write, and maintain detailed technical documentation, including user manuals, installation guides, product specifications, troubleshooting guides, API documentation, online help, release notes, and knowledge base articles, in line with organizational standards for the following:
**User Manuals**: Guides that help users understand how to operate a product or system.

**Instructional Guides**: Step-by-step instructions for completing specific tasks.

**Technical Reports**: Detailed documents that present research findings or technical data.

**Product Specifications**: Detailed descriptions of a product’s features and functionalities.
- Translate complex technical concepts into clear, concise, and user-friendly language for various audiences, including developers, end-users, and business stakeholders.
- Create training materials and conduct training sessions for internal teams and customers as needed.
- Establish and maintain documentation standards, style guides, and templates to ensure consistency across all technical documents.
- Develop and manage a detailed database of reference materials, including research, usability tests, and design specifications.
- Edit, proofread, and revise content created by other team members to ensure accuracy, grammar, and clarity.
- Update documentation with each product release or feature update to reflect the latest changes.
- Participate in product development meetings to stay informed of new features and enhancements requiring documentation.
- Work with cross-functional teams to ensure alignment between product features and user documentation.
- Organize and manage documentation repositories, ensuring that all documents are up-to-date and easily accessible.
- Ensure all documentation complies with industry standards and regulatory requirements.
- Stay current with industry trends and best practices in technical writing and documentation tools.

**Skills Requirements**:

- Familiarity with payments-related products and services.
- Excellent written and verbal communication skills, with a strong command of grammar, syntax, and technical terminology.
- Ability to convey complex technical information in a clear and concise manner.
- Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, or similar.
- Familiarity with version control systems (e.g., Git) and content management systems (CMS).
- Strong attention to detail, with the ability to manage multiple projects and meet deadlines.
- Ability to collaborate effectively with cross-functional teams, including engineers, product managers, and developers.
- Experience working in Agile or Scrum development methodologies.

**Pre-Requisites**:
**Are you game?

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