Order Processing Assistant

1 week ago

Subang Jaya, Malaysia Katrin BJ Sdn Bhd Full time

**Order Entry and Processing**:

- **Customer Communication**:

- Provide order confirmations and updates to customers.
- **Coordination with Departments**:

- Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.
- Communicate any special instructions or requirements to relevant departments.
- **Inventory Management**:

- Monitor inventory levels and notify the inventory team of low stock items.
- Assist in the coordination of inventory counts and reconciliation.
- **Documentation and Reporting**:

- Maintain accurate records of orders, shipments, and returns.
- Generate reports on order status, backlogs, and fulfilment performance as needed.
- **Problem Resolution**:

- Address and resolve issues related to order discrepancies, shipping delays, and returns.
- Work with the customer service team to handle complaints and ensure customer satisfaction.
- **Continuous Improvement**:

- Identify and suggest process improvements to enhance efficiency and customer experience.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate's degree or higher preferred.
- **Experience**: Previous experience in order processing, customer service, or a related field is preferred.
- Accurately enter and process customer orders in the system.
- Verify order details for completeness and accuracy.
- Update and maintain customer order records.

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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