order processing assistant

2 weeks ago

Subang Jaya, Selangor, Malaysia Katrin BJ Sdn Bhd Full time 20,000 - 40,000 per year

  • Order Entry and Processing:

  • Customer Communication:

  • Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.

  • Provide order confirmations and updates to customers.

  • Coordination with Departments:

  • Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.

  • Communicate any special instructions or requirements to relevant departments.

  • Inventory Management:

  • Monitor inventory levels and notify the inventory team of low stock items.

  • Assist in the coordination of inventory counts and reconciliation.

  • Documentation and Reporting:

  • Maintain accurate records of orders, shipments, and returns.

  • Generate reports on order status, backlogs, and fulfilment performance as needed.

  • Problem Resolution:

  • Address and resolve issues related to order discrepancies, shipping delays, and returns.

  • Work with the customer service team to handle complaints and ensure customer satisfaction.

  • Continuous Improvement:

  • Identify and suggest process improvements to enhance efficiency and customer experience.
  • Stay updated on product knowledge and company policies.

Qualifications:

  • Education: High school diploma or equivalent; associate's degree or higher preferred.
  • Experience: Previous experience in order processing, customer service, or a related field is preferred.
  • Accurately enter and process customer orders in the system.
  • Verify order details for completeness and accuracy.
  • Update and maintain customer order records.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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