Front Desk Receptionist

4 days ago


Nusajaya, Malaysia Stayrene Management Sdn Bhd Full time

The primary goal of this role is to ensure guests have a pleasant experience staying in Iskandar Residence. You need to provide value-added service and information to respective customer in a courteous, attentive and service-oriented manner.

Job Responsibilities:

- Attend customer enquiries/complaints, provide appropriate solutions/alternatives; follow up to ensure resolution
- Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction
- Ensure homestay unit ready to rent
- Manage homestay booking in multiple platforms
- Manage transaction UHA mini mart
- To attend other duty when required by manager

Job Requirements:

- Strong communication skills, with verbal proficiency in Malay & English, Mandarin is a plus
- Customer orientation (ability to adapt/respond to different types of customer behavior)
- Basic computer skills
- Minimum diploma in any field
- Any prior experience in a similar role is a plus

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Opportunities for promotion
- Parental leave

Schedule:

- Day shift
- Night shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Iskandar Puteri: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)



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