Assistant Café Manager

_**Our Blend**_

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

We are seeking friendly, curious, and passionate **Assistant Café Managers** to help deliver a world-class coffee and tea experience. The manager is responsible for the efficient and profitable operation of the Coffee Bean & Tea Leaf café to which he/she is assigned. The manager will supervise the café crews with the goal of providing customers with excellent quality products and superior customers service to generate sales and a positive environment within the café. The manager will represent The Coffee Bean & Tea Leaf in a professional manner and will fulfill any other duties assigned by the District Manager / Operations Manager / Corporate Office.

As a manager of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally, while growing others around you.

You will enter our famous ‘**Barista Academy’** from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
- **Key Responsibilities**_

In your role as Assistant Café Manager, you will:

- Manage, coach, and develop our amazing Brew Crew, supervising Baristas on their #PurplePathway.
- Guide our Brew Crew on providing exceptional customer service on our customer coffee, tea and food experience.
- Be a World Class Barista (& Tearista) serving our amazing customers with the finest specialty coffee & tea.
- Manage your café (sometimes called outlet) responsibly and profitably
- Responsible for a full range of products from our famous beverages to delicious food and beautiful merchandise.
- Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with our Brew Crew and customers.
- Plans, monitors, and manages all financial matters honestly, efficiently, and accurately.
- Care and manage the safety & health of our Brew Crew and customers.
- Lead and take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.
- **Your Ingredients**_

Our Brew Crew is **fueled by curiosity**. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.
- A minimum of 2 years Café Management experience (or similar Food & Beverage outlet management).
- Background as a Barista is preferred, however not required, as training will be provided in our Barista Academy.
- Ability to work in a fast-paced environment while maintaining attention to detail and quality.
- Excellent coaching, communication, and interpersonal skills.
- Previous Microsoft office (MS) experience preferred.
- Strong customer service orientation.
- Flexibility to work various shifts, including weekends and holidays.
- Outgoing
- Responsible, reliable, independent and has sense of urgency
- **Performance & Rewards**_

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Flexible working hours
- Medical benefits

**Our ‘FROTH’ VALUES**

We believe in the **fundamental truths** that guide us through our daily lives:

- **F*RIENDLINESS **-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- **R**ESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
- **O**WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- **T**EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- **H**ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- cafe management: 2 years (required)

Ability to Commute:

- Alor Setar (required)

Ability to Relocate:

- Alor Setar: Relocate before starting work (required)