Call Center Operator

6 days ago

Damansara, Malaysia My US Pizza Sdn Bhd Full time

languages.
**Key Responsibilities**:

- **Phone Calls**:

- Answer incoming calls promptly and professionally, identifying the caller's needs and providing appropriate assistance in English, Bahasa, or Mandarin.
- Take orders accurately, ensuring all details are correctly recorded.
- Handle customer inquiries, complaints, and feedback in a timely and courteous manner in the appropriate language.
- Resolve customer issues effectively, using problem-solving skills and company policies.
- Provide information about products, services, promotions, and store locations in the chosen language.
- Maintain a positive and helpful demeanor throughout all interactions.
- **Online Feedback**:

- Monitor and respond to customer feedback submitted through online channels (e.g., website, social media, review platforms) in English, Bahasa, or Mandarin.
- Address customer concerns and provide solutions or escalate issues to the appropriate department.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- **Data Management**:

- Maintain accurate records of customer interactions, including order details, complaints, and feedback.
- Utilize customer relationship management (CRM) systems to track customer interactions and provide personalized service.
- Generate reports and analyze data to identify patterns and areas for improvement.
- **Teamwork and Communication**:

- Collaborate with other team members to ensure consistent customer service standards.
- Communicate effectively with supervisors and other departments to address customer issues and ensure smooth operations.
- Participate in team meetings and training sessions to enhance skills and knowledge.

**Qualifications**:

- High school diploma or equivalent.
- **Excellent command of languages**:

- Strong communication and interpersonal skills.
- Strong problem-solving and customer service skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using computer systems and software, including CRM systems.
- Ability to work independently and as part of a team.
- Positive and enthusiastic attitude.
- Passion for delivering exceptional customer experiences.
- **Availability to work shifts, including weekends.**

Pay: RM2,500.00 - RM4,009.30 per month

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (required)

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