Customer Support Executive
2 weeks ago
_**Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore**_
- **Job descriptions**_
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
**_Requirements_**
- Excellent verbal and written communication skills in English and the language of the supporting market.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Experience working in Airline Industry will be a plus.
- Possesses strong time management skills and motivated to exceed expectations.
**Job Types**: Full-time, Permanent
**Salary**: RM2,300.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- How many years of customer service experience do you have?
- What is your expected salary?
- Do you have a notice period to be served?
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