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Technical Support Executive

2 weeks ago

Brickfields, Malaysia MPS Full time

**Title: Technical Support Executive**

**Normal working hour 9-6 - Mon -Fri**

**Attractive salary package**
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance

Requirement:

- Bachelor’s or Associate’s Degree in a related technical discipline with 1 - 3 years of related technical experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
- Working knowledge of client technical systems

**Salary**: RM3,800.00 - RM4,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- technical support: 1 year (required)

Ability to Commute:

- KL Sentral (required)