Customer Service Agent L1

1 week ago

Kuala Lumpur, Malaysia Asian Technology Solutions Full time

Job Description Position: AML Operations Agent - L1

**Job Type**: Full Time, Contract (6+6 Months Renewable) - Weekdays Only

**Salary**: RM 3,000 - RM 3,500

JOB RESPONSIBILITIES:

- Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.
- Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.
- Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.
- Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.
- Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.
- Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices. - Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

JOB REQUIREMENTS:

- Diploma or Bachelor’s degree in Finance, Business, or related field.
- Minimum 1 year of experience in Banking, AML operations, compliance, or customer service.
- Strong communication skills for interacting with both internal teams and customers during sensitive investigations.
- Ability to work under pressure and manage multiple investigations simultaneously.
- High attention to detail and a methodical approach to handling suspicious activity cases

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

  • IT Support

    2 weeks ago

    Kuala Lumpur, Malaysia Tentacle Infotech Full time

    **Position: IT Support - L1 Service Desk** **Required**: - Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Proficient in English language with good communication skills - Education Level - Diploma or higher with 1 to 2 Years experiences. Pay: RM3,000.00 - RM6,000.00 per...

  • Customer Service L1

    1 week ago

    Kuala Lumpur, Malaysia ATS Full time

    Position: Customer Service Agent - Level 1 Department: Customer Management (Customer Service) Reporting to: Customer Service Assistant Manager Shift rotation **What you’ll do** - Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies -...

  • Aml Operations Agent

    1 week ago

    Kuala Lumpur, Malaysia ATS Full time

    **Position: AML Operations Agent** **Position: AML Operations Agent - L1 Department: Customer Management (AML Operations)** **Reporting to: AML Ops Assistant Manager** **Tenure: 12-month renewable with Asian Technology Consultant (ATS)** **Shift Basis** **Key Responsibilities**: - Support Customer Service agents by providing guidance on how to handle...

  • Service Desk

    1 day ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    We are seeking an individual to fit the role of a **Service Desk Analyst** to join our team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high...

  • Hiring for Customer Service Agent L1

    1 day ago

    Kuala Lumpur, Malaysia Asian Technology Solutions Full time

    **Job Description Position: Customer Service Agent - Level 1** **Job Type**: **Contract (12 Months Renewable) - 24/7** **REQUIREMENTS**: - _**At least 1 year of relevant experience in a Customer Service / Customer Experience function in the Financial Services industry or Digital Natives companies**_- Strong communication skills, both written and verbal,...

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Manage Service Agent L1 L2 support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ethereal Digital Full time 60,000 - 80,000 per year

    Contract :12 month contractWorking Hour : Shift baseWorking arrangement: Remote ( work for singapore clients)Job Description:We are looking for a proactive and detail-oriented Managed Services Agent to join our support team. This role will serve as the first and second-level support contact, responsible for ensuring timely and effective resolution of...

  • Customer Service Agent

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Group Full time 30,000 - 60,000 per year

    Customer Service Agent (Email/Chats) • Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfilment related problems and providing support to the customer ensuring a high level of satisfaction.• Primarily handle inquiries via social media platforms pertaining to orders,...

  • Hiring for Customer Service Agent L1

    7 days ago

    Kuala Lumpur, Malaysia Asian Technology Solutions Full time

    **Job Description Position: Customer Service Agent - Level 1** **Job Type: Contract (12 Months Renewable) - 24/7 - Rotational shift** **CURRENTLY WORKING WITH BANKS OR FINTECH Companies!!!!** **ABLE TO JOIN IMMEDIATELY OR LESS THAN 1 Month** **JOB RESPONSIBILITIES**: - Demonstrate in-depth knowledge and understanding of the organization's products and...

  • Customer Service

    3 days ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...