Hiring for Customer Service Agent L1

7 days ago

Kuala Lumpur, Malaysia Asian Technology Solutions Full time

**Job Description Position: Customer Service Agent - Level 1**

**Job Type: Contract (12 Months Renewable) - 24/7 - Rotational shift**

**CURRENTLY WORKING WITH BANKS OR FINTECH Companies**

**ABLE TO JOIN IMMEDIATELY OR LESS THAN 1 Month**

**JOB RESPONSIBILITIES**:

- Demonstrate in-depth knowledge and understanding of the organization's products and services to effectively assist customers and ensure compliance
- Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other teams as necessary, while maintaining ownership of the case until resolution
- Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns
- Collaborate with cross-functional teams to provide feedback, suggest improvements, and advocate for customer needs and preferences
- Contribute to the development and maintenance of KAF's knowledge base to facilitates customer self-service
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.

**JOB REQUIREMENTS**:

- At least 1 year of relevant experience in a Customer Service / Customer Experience function in the Financial Services industry or Digital Natives companies
- **Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner**:

- **Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries**:

- Empathy, patience, and a customer-centric mindset to handle customer complaints and requests

**If you interested, please share below details with your updated CV,**
- Required Details:

- Total work experience (in years):

- Relevant work experience in CS (in years):

- Relevant work experience in Banking Domain (in years):

- Current location:

- Current salary per month( before tax) + Allowance:

- Expected salary per month:

- Notice Period?
- Nationality/VISA status?
- Reason for job change:

- Full name as per the IC:

- IC number:

- Interview availability(with both dates & timings):

- Having any offers or Interviews in the pipeline?

**Job Type**: Contract
Contract length: 12 months

Pay: RM1,538.45 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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