Aml Operations Agent

1 week ago

Kuala Lumpur, Malaysia ATS Full time

**Position: AML Operations Agent**

**Position: AML Operations Agent
- L1 Department: Customer Management (AML Operations)**

**Reporting to: AML Ops Assistant Manager**

**Tenure: 12-month renewable with Asian Technology Consultant (ATS)**

**Shift Basis**

**Key Responsibilities**:

- Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.
- Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.
- Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.
- Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.
- Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.
- Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.
- Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

**Requirements**:

- Diploma or Bachelor’s degree in Finance, Business, or related field.
- Minimum 2 years of experience in AML operations, compliance, or customer service.
- Strong communication skills for interacting with both internal teams and customers during sensitive investigations.
- Ability to work under pressure and manage multiple investigations simultaneously.
- High attention to detail and a methodical approach to handling suspicious activity cases
- Able to work on shift rotation

**Job Type**: Contract

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary?

Work Location: In person

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