Customer Service L1

1 week ago

Kuala Lumpur, Malaysia ATS Full time

Position: Customer Service Agent
- Level 1

Department: Customer Management (Customer Service)

Reporting to: Customer Service Assistant Manager

Shift rotation

**What you’ll do**
- Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies
- Demonstrate in-depth knowledge and understanding of the organization's products and services to effectively assist customers and ensure compliance
- Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other teams as necessary, while maintaining ownership of the case until resolution
- Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns
- Collaborate with cross-functional teams to provide feedback, suggest improvements, and advocate for customer needs and preferences
- Contribute to the development and maintenance of KAF's knowledge base to facilitate customer self-service
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.

**What you need to succeed**:

- At least 2 years of relevant experience in a Customer Service / Customer Experience function in the Financial Services industry or Digital Natives companies
- Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner
- Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries
- Empathy, patience, and a customer-centric mindset to handle customer complaints and requests
- Able to work on shift

**Job Type**: Contract

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary?

Work Location: In person

  • IT Support

    2 weeks ago

    Kuala Lumpur, Malaysia Tentacle Infotech Full time

    **Position: IT Support - L1 Service Desk** **Required**: - Great - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Proficient in English language with good communication skills - Education Level - Diploma or higher with 1 to 2 Years experiences. Pay: RM3,000.00 - RM6,000.00 per...

  • Customer Service Agent L1

    1 week ago

    Kuala Lumpur, Malaysia Asian Technology Solutions Full time

    Job Description Position: AML Operations Agent - L1 **Job Type**: Full Time, Contract (6+6 Months Renewable) - Weekdays Only **Salary**: RM 3,000 - RM 3,500 JOB RESPONSIBILITIES: - Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions. - Investigate suspicious...

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Service Desk

    2 days ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    We are seeking an individual to fit the role of a **Service Desk Analyst** to join our team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high...

  • L1 Technical Support

    1 week ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

  • Project Manager

    1 week ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    **Job Description**: - ** - Job Title: Project Manager - L1 - Req Id: 98856 - City: Kuala Lumpur - State/Province: Kuala Lumpur - Posting Start Date: 10/10/25 - Job Description: **Role**: As part of the new design, Global HR Service Delivery will be supported by a regional service management layer (in Asia, and likely also in Europe). The primary objective...

  • Technical Support L1/L2

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time 84,000 - 96,000 per year

    HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + ChineseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

  • Technical Support L1/L2

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time 84,000 - 96,000 per year

    HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + JapaneseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time 30,000 - 60,000 per year

    WE ARE HIRINGRoles:Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.Guide customers in using the Bank application and resolve...

  • IT Customer Support

    4 days ago

    Kuala Lumpur, Malaysia Helius Technologies Sdn. Bhd. Full time

    **Responsibilities**: 1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting. 2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research...