Reservation Officer

5 days ago


Kuala Lumpur, Malaysia Metro Hotel Bukit Bintang Full time

**Key Responsibilities**:

- **Provide Information**: Offer detailed information about room types, rates, packages, and hotel amenities to potential guests.
- **Confirm Bookings**: Process and confirm reservations, modifications, and cancellations in the hotel’s reservation system.
- **Record Keeping**: Maintain accurate records of bookings, cancellations, and guest preferences for future reference.
- **Collaborate**: Work closely with the front desk, housekeeping, and sales teams to ensure a seamless guest experience.
- **Customer Service**: Address and resolve guest inquiries and complaints professionally and efficiently.
- **Monitor Trends**: Keep track of booking patterns and occupancy rates, reporting any discrepancies to management.
- **System Management**: Regularly update and manage the reservation system to reflect real-time availability and rates.
- **Assist with Events**: Support group bookings and special event reservations as needed.

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotational shift


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