First Level Technical Support

1 week ago

Kuala Lumpur, Malaysia ATG Nexus Sdn Bhd Full time

**Join Our Dynamic Team as a First Level Technical Support at ATG Avionix**

Are you a tech enthusiast with a passion for problem-solving and learning? Ready to take on a crucial role where your technical skills can make a real difference in airport operations? We’re looking for a talented Technical Support to ensure the smooth functioning of airport systems and support our IT infrastructure.

**Why You’ll Love This Role**:
As the First Level Technical Support, you’ll be at the forefront of technical support in a fast-paced airport environment. You’ll have the opportunity to:

- Play a pivotal role in resolving technical issues related to A-CDM ramp display systems, making sure our operations run smoothly
- Gain hands-on experience with Oracle Cloud Infrastructure (OCI), SQL databases, server, and network-related concerns
- Tackle challenges head-on and escalate complex issues to higher-level support or relevant teams when necessary
- Keep our systems running smoothly by monitoring and managing Oracle Cloud Infrastructure services
- Perform routine maintenance tasks for SQL databases, including backups, updates, and optimization
- Ensure our server configurations are always at their best and troubleshoot any network-related issues that may arise
- Work hand-in-hand with IT teams and vendors to solve technical challenges and implement innovative solutions
- Provide valuable insights to assist higher-level support in resolving escalated issues
- Maintain detailed documentation of common issues, resolutions, and troubleshooting procedures
- Contribute to the knowledge base, helping future team members and enhancing the efficiency of our support processes

**What We’re Looking For**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Familiarity with airport operations, air traffic management, and A-CDM principles is a plus
- Strong understanding of Oracle Cloud Infrastructure (OCI), SQL databases, server configurations, and network protocols
- Ability to analyze and troubleshoot technical issues effectively
- Excellent communication skills in both English and Bahasa Melayu (written and spoken)
- Ability to work collaboratively in a team environment
- Driven to work independently with mínimal supervision
- Willingness to work on 24/7 rotational shifts and weekends

**What’s In It for You?**
- **Growth Opportunities**:We invest in your professional development with career growth, training, and progression paths
- **Vibrant Team Culture**: Join an encouraging, collaborative, and fun environment where your ideas matter
- **Exciting Work Environment**:Experience the thrill of working in a fast-paced airport setting at KLIA, Sepang where every day brings new adventure and opportunities
- **Fantastic Benefits**: Enjoy health insurance, opportunities for promotion, and ongoing professional development

**Ready to Make a Difference?**

**Job Type**: Contract
Contract length: 12 months

Pay: From RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

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