Technical Support Specialist
2 days ago
Company Description
Recruitify HR is a people-first recruitment agency based in Malaysia and the Philippines, on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond. We offer tailored hiring solutions that blend local insight with global recruitment standards, including executive search, permanent placements, contract staffing, and HR consulting. Our deep industry networks span tech, finance, healthcare, and more, and we are committed to diversity, transparency, and long-term success. At Recruitify HR, we partner closely with clients and candidates to build teams that drive growth, innovation, and impact.
Role Description
This is a full-time on-site role for a Technical Support Specialist (Japanese) located in Greater Kuala Lumpur. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and maintaining high levels of customer support. The role involves using analytical skills to diagnose and resolve technical problems and ensuring that customers are satisfied with the resolutions provided.
Japanese
Full-time
Salary Range: RM 15,000/month
Relocation support
Company handles all paperwork and relocation expenses
Key Responsibilities
Provide enterprise-level technical support via email, chat, and phone.
Troubleshoot issues related to:
Web technologies
Identity & Access Management (SSO, IDPs, Provisioning)
Graph & SCIM APIs, webhooks, integrations
Live streaming, mail servers, delivery networks, MDM/EMM systems
Work cross-functionally with engineering and product teams.
Manage 20–25 complex support cases daily with precision.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Customer Support and ensuring Customer Satisfaction
- Excellent communication skills in both Japanese and English
- Ability to work effectively in an on-site team environment
- Experience in technical support roles is a plus
- Bachelor's degree in a relevant field or equivalent work experience
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