Technical Support Specialist

2 days ago

Kuala Lumpur, Malaysia PRISM Full time

**Description**:
establishing a solid foundation for our service team, particularly in the areas of product refurbishment and

cannibalization. This role also involves serving as the go-to technical resource for our customer service team,

aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and

speedy resolution.

This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will

be responsible for offering technical assistance, guidance, and support to both individual consumers and

will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.
- Responsibilities of Technical Support Specialist but are not limited to:

- Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers.
- Maintaining and repairing IT equipment and peripheral devices.
- Be on-site to conduct diagnosis on monitor issues and provide technical resolutions for customers as and when required.
- Identifying and troubleshooting system failures or bugs and providing clear solutions to restore functionality.
- Maintaining records of repairs and fixes for future reference.
- Participate in providing timely technical support and guidelines to customers on the correct usage or setup of monitors based on known hardware compatibilities issues/workaround.
- Conducting monthly stock counts for spare parts at the warehouse, updating inbound spare parts items on the warehouse portal, and submitting spare parts orders for onsite repair consignments.
- Handling related ad-hoc tasks, such as company asset management for laptops and monitors, troubleshooting for office laptops, TVs, and monitors, and other tasks related to return merchandise authorizations (RMA) as required.
- Coaching and mentoring new hires in terms of product knowledge and technical support skills, thereby providing strong technical support to assist the customer service team in effectively resolving customer issues.

**Requirements**:

- Diploma in Electronics/Computer Engineering, or any relevant course of studies
- At least 2-3 years’ experience of Technical Support role in fields relevant to this position
- Strong understanding of Television, Monitors and Sound Bars technical and product specification

  • Technical Support Specialist

    2 days ago

    Greater Kuala Lumpur, Malaysia VADS Business Process Sdn Bhd Full time

    Company DescriptionVADS Business Process Sdn. Bhd. is a leading Business Process Outsourcing (BPO) provider, dedicated to enabling business growth and operational efficiency. Operating across Malaysia and Indonesia, the company manages over 50 million annual interactions and employs more than 12,000 skilled professionals in locations such as Kuala Lumpur,...

  • Technical Support Specialist

    4 days ago

    Greater Kuala Lumpur, Malaysia Recruitify_HR Full time

    Company DescriptionRecruitify HR is a people-first recruitment agency based in Malaysia and the Philippines, on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond. We offer tailored hiring solutions that blend local insight with global recruitment standards, including executive search, permanent...

  • Technical Support Specialist

    13 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THE SOCIAL GROUP OF RESTAURANT Full time

    THE SOCIAL GROUP OF RESTAURANT is hiring a Full time Technical Support Specialist role in Solaris Dutamas, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.Requirements for this role:Flexible hours available2-3 years of relevant work experience required for this roleExpected salary: RM4,000 - RM5,500 per month

  • Technical Support Specialist, My

    2 weeks ago

    Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VUI INFOTECH SDN BHD Full time 60,000 - 120,000 per year

    Postion Open : Technical Support SpecialistLocation: Kualalampur, MalaysiaDuration: 12 + Months ContractQualificationsBachelor's degree in Computer Science, Information Technology, or equivalent relevant experience.Minimum 3-5 years' experience in technical/customer support, preferably within enterprise data backup and recovery environmentsSolid hands-on...

  • Technical Support Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruitify_HR Full time

    Are you a tech-savvy problem solver with a passion for helping others? If you're fluent in Japanese and love tackling complex technical issues — this role is for you.What You'll Be DoingAs a Technical Support Specialist, you'll be the go-to expert for enterprise-level clients — diagnosing, troubleshooting, and resolving advanced technical issues while...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Full time 30,000 - 60,000 per year

    Opportunity Highly motivated individual experienced in and committed to the field of Application/Technical Support.The role requires strong communication skills, experience in providing customer support andstrong technical skills, having aptitude to troubleshoot issues, identify workarounds andsolutions, as well as juggle several tasks at a timeYour...

  • L2/l3 Technical Support Specialist

    1 week ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Job Title** Technical Support Specialist, Mobile Apps - Online Partnerships Group(L3) **Role Description (and additional job description)** As a Technical Support Specialist for AdMob, you will be supporting our publishers with advanced product questions, technical issues, and implementations, as well as surfacing bugs and feature requests. In this role...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Inc. Full time 40,000 - 60,000 per year

    · Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.· Own and track tickets within SLAs· Identify, resolve or manage the resolution of system issues· Take calls and service ticket requests on a ticket system· Supports internal clients with system admin tasks and product knowledge expert ...

  • Technical Support Specialist

    2 days ago

    Kuala Lumpur, Malaysia PRISM+ Full time

    establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This...