Technical Support Specialist

Postion Open : Technical Support SpecialistLocation: Kualalampur, MalaysiaDuration: 12 + Months ContractQualificationsBachelor's degree in Computer Science, Information Technology, or equivalent relevant experience.Minimum 3-5 years' experience in technical/customer support, preferably within enterprise data backup and recovery environmentsSolid hands-on...

Opportunity Highly motivated individual experienced in and committed to the field of Application/Technical Support.The role requires strong communication skills, experience in providing customer support andstrong technical skills, having aptitude to troubleshoot issues, identify workarounds andsolutions, as well as juggle several tasks at a timeYour...

· Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.· Own and track tickets within SLAs· Identify, resolve or manage the resolution of system issues· Take calls and service ticket requests on a ticket system· Supports internal clients with system admin tasks and product knowledge expert ...

Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.Own and track tickets within SLAsIdentify, resolve or manage the resolution of system issuesTake calls and service ticket requests on a ticket systemSupports internal clients with system admin tasks and product knowledge expert advice.Seek more...

Specialist – Technical Support (Korean Language Support)Key Responsibilities:Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advises & educates customers through a...

Company DescriptionVADS Business Process Sdn. Bhd. is a leading Business Process Outsourcing (BPO) provider dedicated to delivering innovative solutions for customer engagement, operational efficiency, and digital transformation. Operating across Malaysia and Indonesia, VADS manages over 50 million annual interactions with the support of over 12,000 skilled...

Location: Kuala Lumpur, MalaysiaWe are looking for a skilled and highly motivated Japanese / Korean Technical Support Specialist to join the team in Kuala Lumpur, Malaysia. This role is crucial for providing expert technical assistance to our enterprise customers.Key ResponsibilitiesProvide technical support to enterprise customers via multiple channels...

Job SummaryThe Technical Support Executive is responsible for providing technical assistance and operational support to clients, including complex account management tasks, EIP allocation, and backup account creation. The role also involves analyzing monthly support tickets, maintaining process documentation, and contributing to workflow standardization to...

Technical Specialist – EUCEmployment Type: Contract - 12monthsrenewable or possibility converting to permanent employee subjects to satisfactory performanceRole & Responsibilities• Subject Matter Expert on focus product, build of customer SOE.• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and...

Key Responsibilities* Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site[2][5].* Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools[6][1].* Manage and monitor backup operations, disaster recovery plans, and storage...