Technical Specialist

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PA Recruitment (KL) Sdn Bhd Full time
Technical Specialist – EUC

Employment Type: Contract - 12months

renewable or possibility converting to permanent employee subjects to satisfactory performance

Role & Responsibilities


• Subject Matter Expert on focus product, build of customer SOE.


• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.


• Study, analyze, integrate and architect infrastructure solution according to customer's business, technical and operational requirement.


• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.


• Provide technical advice and support to Level 1, 2 and 3 Engineers.


• Customer support on-site and off-site and provide remote troubleshooting if needed.


• Attend to high severity incidents on and off-site.


• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.


• Lead problem management and resolution in the support product.


• Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.


• Liaise with principal and being technical champion for assigned solution/ products/ technology.


• Liaise with internal or 3rd party deployment team to ensure success deployment of projects.


• Interface with customer to provide consultancy services.

Requirements


• Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/ Information Technology or equivalent.


• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.


• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.


• Designing and implementation experience in SOE and Network image deployment.


• Good command of both spoken and written English.


• Good documentation and proposal writing skills.


• Good inter-personal and communications skill with all levels.


• Self-motivated, self-driven and able to work independently with minimal supervision.


• Willing to work under tight schedule to meet stringent project timeline.

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