Operations Manager Thai F&b
1 day ago
**Job Overview**
We are seeking an experienced and highly driven **Operations Manager**to lead the operations of a new & young Thai Cuisine restaurant brand, which is launching its first outlet in Kuala Lumpur. This role requires a proven leader with strong operational expertise, people management skills, and the ability to deliver an exceptional guest experience in a high-volume and fast-paced environment.
**Key Responsibilities**
- Support all pre-opening preparations (recruitment, training, SOP setup, operational readiness)
- **Oversee day-to-day restaurant operations with 100% adherence to SOPs and brand standards.**:
- Lead, train, and motivate a team to maintain high service and food quality standards.
- Train, coach, and discipline staff to deliver a systematic service culture.
- Manage manpower planning and rostering.
- Control inventory, procurement, and food cost to ensure operational efficiency.
- Drive sales and profitability through effective cost control, manpower planning, and inventory management.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle customer feedback and resolve issues professionally to uphold the restaurant’s reputation.
- Prepare and review operational reports, budgets, and forecasts.
- Resolve operational issues and manage customer escalations effectively.
**Key Requirements**
- Minimum 5-10 years of restaurant/food & beverage management experience, **preferably in Thai or Chinese Cuisine Restaurants.**:
- Strong background in structured, SOP-driven F&B operations.
- Strong leadership skills with a track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills.
- Pre-opening or new outlet launch experience highly preferred.
- Proven ability to manage P&L, control costs, and achieve financial targets.
- Hands-on, detail-oriented, and highly adaptable in a dynamic environment.
- Strong customer service orientation with the ability to create memorable dining experiences.
- Flexible to work late shifts on weekends, evenings, and public holidays as required.
**Remuneration**
- MYR 8,000 - MYR 10,000
**Consultant In-charge**
Pay: RM8,000.00 - RM10,000.00 per month
Work Location: In person
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