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People Operations Junior Specialist

2 weeks ago

Kuala Lumpur, Malaysia Wise Full time

We're looking for a Junior People Operations Specialist to join our People Operations team in our Kuala Lumpur office. This is an exciting time to join us as we move towards Shared Services and continue to scale the team globally. You will be working with our existing team based in Singapore and Japan day-to-day providing a seamless and customer focussed experience across the Wiser lifecycle. You will be supporting the team based in Singapore, Malaysia, Japan, Australia and other locations we have globally. This is a great opportunity for someone who is looking to develop and add impact to a fast growing team and enable the Global People Operations' vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.

**Achieving your mission**:

- Employee Onboarding:_
- Be the first point of contact of our Wisers
- Manage the administrative process of onboarding new Wisers in the APAC region to start and eventually globally, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop
- Coordinate adaptable onboarding plans, and collaborate on future changes that aligns to Wise's way of working
- Help out new hires with relocation documentation and logistics, as needed including travel and accommodation bookings for relocators
- Coordinating with our User Tech and Workplace team to ensure our new Wisers are set up for success on day 1 including access card & workstation collection both onsite & offsite across APAC.
- Support Leads with any onboarding guidance needed
- Run local onboarding sessions, sharing relevant newbie information for that first week (e.g. joiners, benefits, etc.)
- Be the owner of our onboarding session deck, making sure this is updated and contains updated information that our newbies will need
- Collaborate with our APAC People team in facilitating newbie engagement & networking
- Wiser Support:_
- Support with work pass renewals for our existing Wisers in the region
- Working with and maintaining our HR system (Workday) and other custom apps with high levels of accuracy
- Process all Workday actions in relation to Wiser lifecycle
- Maintain and update the People Operations content on Confluence, making sure that information is accurate and up to date
- Tracking and maintaining business trips tracker for our Wisers visiting Singapore
- Coordinate annual health checks requirement in certain countries in the APAC region (ie, Japan, Singapore, etc.) to start and eventually globally
- Support any ad hoc People related admin requests
- Support our Payroll team with any documentation they need to process changes (joiners, benefits, leavers, etc.)
- Offboarding:_
- Handle all last day administration for our leaving and relocating Wiser (e.g. cancel work pass if applicable, deactivate benefits, etc.)
- Work closely with our Workplace and UT team in making sure all company issued equipment is returned on the last working day
- Team initiatives:_
- Own the People team's Service Desk by responding to queries
- Document new processes within the People Operations space
- Maintain and ensure our internal process documentation is up to date
- Deliver both local and global projects with focus on the best Wiser experience and Operational Excellence

**A bit about you**:

- You are a **Malaysian Citizen.** Please note that we are unable to support the hiring of Malaysian Permanent Residents/ any Employment Visa holders (including Spouse Visa holders)
- Strong English (written and verbal). Additional languages are a plus point.
- Adaptable and solution-focused
- Eagle-eyed attention to detail
- Ability to deal with confidential information in a professional manner
- Can-do attitude and a positive mindset
- Understand that your work impacts our Wisers. You have the best Wiser experience at the front and center of what you do. It's not about us, it's about our Wisers
- Strive in developing processes that are convenient, transparent and easy to remember for our Wisers
- Love new technology and have the desire to improve the process by automation
- Humble, self-aware and trustworthy. You can collaborate well within your team as well as cross-teams

**Key Qualities**
- Between 1-2 years experience working on Shared Services
- We are looking for someone who will live the Wise values, in particular "We get it done" and "Customer>Team>Ego".
- Keen to improve processes and challenge the way we do things for the better.
- Love using data to solve problems
- We are looking for someone who can work with mínimal supervision as your core team will be based in Singapore

**Who would thrive in this role?**
- You enjoy being in an environment that constantly evolves and is fast-paced
- You embrace new technology
- You like to solve problems and implement solutions
- You don't mind mundane tasks but still enjoy a challenge every now and then

**What do we offer**:

- Starting salary: MYR 58,000 p.a.
- Numerous great benefits in our Kuala Lumpur of