Technical & Customer Service- Intern

4 days ago

Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:

- Work with CRM systems or ticketing platforms.
- Handle and resolve customer complaints and issues effectively.
- Provide accurate information regarding products, services, and transactions.
- Escalate complex issues to appropriate teams or supervisors as needed.
- Assist in maintaining detailed records of customer interactions and transactions.
- Contribute to improving customer service processes and procedures.
- Collaborate with team members to achieve organizational goals.

**Pre-Requisites**:

- Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for
- Information Technology, Computer Science, or a related discipline.
- Strong verbal and written communication skills.
- Customer-focused with a positive attitude and eagerness to learn.
- Demonstrated ability to work in teams and contribute positively to team dynamics.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to learn quickly and adapt to new technologies.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work both independently and collaboratively in a dynamic environment.
- Willingness to work in I-City
- Able to commit to a minimum internship duration of 16 weeks (4 months). Preference
- will be given to final-year students.

**Are you game?

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