Customer Success Representative

2 weeks ago

Kuala Lumpur, Malaysia Veeam Software Full time

**Responsibilities**
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Assists in negotiation of maintenance agreements
- Achieves target quota
- Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)

**Qualifications**
- Bachelor’s Degree required (a combination of education and experience will be considered)
- Previous product or services sales experience in software or related industry is a plus
- Previous support and/or maintenance renewal sales experience is preferred
- Superb customer service skills are required
- Excellent verbal and written communications skills
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- Experience compiling, querying, analyzing and reporting data
- Basic knowledge of virtualization industry and the ability to relay information to the partner community

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