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Customer Service Specialist

2 weeks ago

Kuala Lumpur, Malaysia Times Consult Full time

**Job responsibilities**:

- Attend to inbound calls enquiries regarding consumer financial products and services for international customers.
- Upsell banking products and services when appropriate.
- Provide accurate and timely information and provide effective solutions to customer’s queries.
- Achieve first call resolution where possible and follow up with customers on unresolved issues.
- Ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.

**Job requirements**:

- Excellent spoken and written communication skills in English as you will be handling international customers or native English speakers.
- Willing to work on a rotating shift schedule at the office in Kuala Lumpur.
- Open to SPM holders with contact center customer service experience.
- Fresh graduates with Diploma and Degree are encouraged to apply.
- Experience of working in the banking industry will be an added advantage.

**Reasons to apply**:

- Competitive salary based on experience.
- Shift allowance will be provided for night shifts.
- Office is conveniently located near to MRT station in KL town center.
- Training will be provided.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: RM2,700.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
All staff are required to wear a mask while indoors.

Application Question(s):

- On a scale of 1-10, how will you rate your proficiency in English?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

Shift availability:

- Overnight Shift (required)