Account Manager

2 days ago

Kuantan, Malaysia Maxis Full time

Are you ready to get ahead in your career?

- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a Mid-Market Account Manager to oversee the relationships of Maxis with its Mid-Market clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

What are you accountable for?

- Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
- Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
- Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
- Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
- Protects organization’s value by keeping company information and tender confidential;
- Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable
- Assist collection team on customers’ aging.
- Ensure pipeline in CRM are diligently updated - consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
- Develop Account plans for all assigned customers.
- Accountable on driving every opportunity to closure with a close plan.
- Keeping track of all post sales activities with timely delivery.
- Working closely with Solution Sales/Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
- Relationship management skills and openness to feedback
- Tertiary education in business administration, sales or relevant field

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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