Telemarketing Team Lead

1 week ago

Petaling Jaya, Malaysia MYSense Sdn Bhd Full time

**Why Join Us?**
- **Competitive Benefits**: Medical, Dental, Optical, Insurance, Annual Bonus, Team Building, Overseas Company Trips, Performance Incentives, Birthday Leave and Sports Activity.
- **Dynamic Environment**: Work in a supportive and energetic team. Receive recognition for your performance
- **Career Growth**: Opportunities for advancement
- Full set of laptop provided
- **Convenient Hours**: Monday to Friday (1 day WFH), 8:30am-5:30pm
- **Location : Jaya One, Petaling Jaya**
- Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer
- Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target
- Develop and implement effective telemarketing strategies aligned with overall sales objectives.
- Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
- Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team.)
- Oversee CRM usage, ensuring accurate updates and data management.
- Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
- Prepare reports on telemarketing activities, lead quality, and conversion rates.

**What We're Seeking**:

- Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- At least 1- 2 years of management experience in the telemarketing/ outbound call/ B2B environment and able to manage 10 telemarketing executives.
- Have experience managing at least 3-10 telemarketing executive
- Experience leading,mentoring, coaching and motivating teammates to meet goals and metrics.
- Strong proven leadership capabilities and interpersonal skills
- A good team player who is independent and self-motivated, self-disciplined and able to prioritise and handle multiple.
- Excellent verbal and written communication skills in **English and Mandarin**.
- Have **knowledge and background in digital marketing** is a strong plus
- Experiences in Microsoft Excel reporting functions such as pivot tables.
- Strategic thinker with strong analytical and creative problem-solving skills.

Pay: RM54,000.00 - RM120,000.00 per year

**Benefits**:

- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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