Service Advisor

2 weeks ago


Ipoh, Malaysia PCM IPOH MOTOR SDN BHD Full time

SPM leaver with good attitude, willing to learn are welcome to apply
- Minimum Diploma in Marketing/Mass Comm/Business Admin OR equivalent with Automotive related experience.
- Fluent written and spoken in English & Bahasa Malaysia.
- Good understanding of customer segmentation and demographics.
- Ability to interact with all levels of people to address arising issues.
- Strong interpersonal and communication skills.
- Independent and able to work under pressure and multitasking environment.

Responsibility
- Achieve sales and throughput target through aggressive selling.
- Achieve enhanced customer satisfaction through careful listening of customer’s request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred.
- Responsible for the effective participation on special service campaigns, fix IT-right program, follow-up, parts back orders and regular update on major jobs.
- Ensure prompt submission of well documented technical reports and warranty claims and branch goodwill within approved guidelines.
- Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality.
- Assist and contribute in the achievement of the overall branch CSI targeted scores.
- Undertake any other ad-hoc assignments or duties assigned by superior when required.

**Benefits**:

- Commission & Incentive
- Performance Bonus
- Medical Claim & Insurance
- On Job Training
- EPF and Socso Provided
- Uniform Provided
- Career Advancement

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person


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