Service Advisor

2 weeks ago

Ipoh, Perak, Malaysia Leading Fame Auto Sdn. Bhd. Full time
About Us

We are an authorised Chery dealership in Ipoh, committed to delivering exceptional customer experience through quality vehicles and reliable aftersales service. As part of our growing team, we are looking for a Service Advisor who is passionate about customer care, communication, and the automotive industry.

If you enjoy interacting with customers, solving problems, and being the bridge between customers and the service team — we'd love to meet you.

Key Responsibilities
  • Act as the main point of contact for customers regarding vehicle servicing and repairs
  • Prepare job orders and clearly explain service recommendations, timelines, and processes
  • Coordinate with technicians and service team to ensure smooth workflow and timely completion
  • Update customers on service progress and handle follow-ups professionally
  • Ensure high customer satisfaction by delivering clear communication and attentive service
  • Handle basic administrative tasks related to service documentation and records
  • Support the service team in maintaining showroom and service centre standards
Requirements
  • Minimum 1–2 years of experience as a Service Advisor or in a similar customer-facing automotive role (preferred)
  • Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)
  • Customer-oriented, friendly, and professional attitude
  • Basic knowledge of automotive servicing and repair processes
  • Able to work in a fast-paced environment and manage multiple customers
  • Computer literate (service system experience is an advantage)
  • Fresh graduates with strong interest in automotive aftersales are encouraged to apply
Why Join Us
  • Work with a growing automotive brand (Chery)
  • Supportive team environment and structured workflow
  • Opportunities for career growth and skill development
  • Exposure to modern vehicles and latest automotive technology
  • Stable full-time position in an authorised dealership

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