Parts & Service Executive (Heavy Machinery)

7 days ago

Subang Jaya, Malaysia Finbond Group Full time

**JOB RESPONSIBILTIES**
- Deliver exceptional frontline customer support, acting as the primary point of contact for all service-related inquiries, including maintenance, breakdowns, accidents and warranty questions.
- Accurately document customer issues by creating a Service Job Card (SJC) for every request, capturing crucial details like machine model, fault symptoms, and location.
- Provide clear and accurate information to customers regarding service procedures, warranty coverage, and potential costs.
- Ensure a timely solution for customers by efficiently scheduling and dispatching our field service mechanics based on urgency, location, and technical requirements.
- Collaborate closely with the Parts Department to confirm parts availability, preventing delays in service delivery.
- Keep customers informed with proactive updates on the status of their service request, including the mechanic's estimated time of arrival (ETA) and job progress.
- Act as a central communication hub, facilitating clear information flow between the customer and the on-site technical team.
- Maintain the integrity of our customer service records by meticulously updating the company ERP system with all interactions and service history.
- Utilize the Company system to manage the lifecycle of each Service Job Card, ensuring every stage is tracked from opening to final closure.
- Ensure all completed Service Job Cards are accurately updated with technician notes, labour hours, and parts used, preparing them for invoicing and service history records.
- Assist in preparing service quotations for customers for any non-warranty repairs.
- Generate service-related reports as required by management to track team performance and customer satisfaction levels.
- Contribute to a positive team environment and support colleagues to achieve departmental goals.
- Other ad-hoc task requested by the management.

**JOB REQUIREMENTS**
- Minimum qualification: SPM. A technical qualification in Mechanical, Automotive Engineering, or a related field will be considered an added advantage.
- Preferable 2 year(s) of working experience in a customer-facing service or support role.
- Prior experience or familiarity with spare parts management, particularly in the heavy machinery or automotive industries, is considered an advantage.
- Responsible, meticulous, good working attitude, good communication and interpersonal skills.
- Proficiency in Bahasa Malaysia and English is required. Mandarin proficiency is an added advantage, as it facilitates communication with stakeholders from China.
- Possess own transport and willing to work in **USJ 1 (1 position).**

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Application Question(s):

- Are you willing to work on Saturday (half-day)?
- What is your expected salary?

**Language**:

- Chinese (preferred)

Work Location: In person

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