Admin Customer Service Coordinator

3 days ago


Kepong, Malaysia JTJ Grace Sdn Bhd Full time

**Admin Cum Customer Service Coordinator**

**Online Order Fulfillment**:

- Fulfill orders across various platforms via system and pass to store team for packing.
- Manage customer returns.

**Minor HR Tasks**:

- Prepare documents for monthly meetings.
- Send attendance records **via WhatsApp**
- Organize company monthly team bonding activity (Exp: Team Lunch)

**Administrative Tasks**:

- Key-in stock cards and packing lists.
- Arrange for logistics services such as Lalamove.
- Work closely with marketing team to arrange contest gift to customer.
- **weekly invoice management** - TNG, Grab, Lazada, Shopee, TikTok and Ipay88 etc.

**Customer Service Task**
**- Language required : Mandarin**
- Respond to Q&A, Comments and complaints on social media platforms.
- Engage with customer by replying to comments on Facebook, Instagram, Tiktok and Xiao Hong Shu groups.
- Availability to respond during weekend and odd hours.

**Ad-hoc Duties**:

- Perform other duties as assigned to support business operations.
- Our company operates 5.5 working days:
Mon - Fri: 8:30AM - 5:30PM

Sat: 8:30 AM - 12:30 PM

**Job Types**: Full-time, Internship, Fresh graduate

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

Expected Start Date: 02/14/2025


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