Customer Service Executive

2 weeks ago

Shah Alam, Malaysia Premier Calibration Sdn Bhd Full time

**Customer Service & Sales Support Executive**:

- Answering and handling customers' inquiries.
- Prepare quotations within lead time and follow up on time.
- Process sales order and related documents.
- Follow up on new and existing customers to assure repeat sales.
- Follow up delivery schedules with suppliers.
- Planning, coordinating and preparing a site schedule for technicians.
- Daily Follow-up follow through on the due date for calibration items.
- Coordinate on the administration work to improve the workflow.
- Work closely with the sales team on sales related issues.
- Handle & prepare purchase orders, DO, statement.
- Provide administrative and clerical support to the team.
- Assist and support other daily administrative duties, operation tasks, entry, filling *documentation, receiving customer service calls etc.
- Perform receiving in the system compile all supplier invoice pass to finance department for payment process.
- Liaise with business partners, suppliers and prepare parcels for quotation, information or delivery etc.

Premier Calibration Sdn Bhd is a Malaysia based independent calibration laboratory accredited by SAMM (Skim Akreditasi Makmal Malaysia) [Department of Standard Malaysia] to offer instrument and equipment calibration services around Malaysia and overseas like Brunei, Thailand, Singapore and others. Our calibration services covers calibration activities in both our metrology laboratory and on-site services at our client’s facility.

Vision Statement
Our vision is to be the prime service providers and the number one supplier of choice in the field of calibration, testing and advisory services leading to a global recognition.

Mission Statement
Our mission is to provide the highest possible level of quality of Technical services by addressing a wide range of Instrumentation and Calibration needs. Providing a valid certification with guarantee maintenance using the finest reference equipment is our objective.
We at Premier Calibration Sdn Bhd are committed to good laboratory practices through continuously improving the protocols, updating the technicians, periodically training of all our employees.

Core Values
Integrity, Responsibility, Respect, Communication, Quality and Collaboration.

QUALITY POLICY
1. To Provide Quality Calibration Service which is compliance with ISO/IEC 17025:2017
2. To Ensure Laboratory Activities Safeguard Impartiality and customers confidentiality.
3. Commitment By all Level of Employees on the Continuous Improvement to Satisfy Customer Requirement.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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