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Officer, Sales

2 weeks ago

Kuala Lumpur, Malaysia AirAsia SEA Full time

Functional Responsibility
- Supervising the day-to-day activities of Sales Officers.
- Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell

every Airasia product that can be added into the flight ticket such as insurance, meals, duty free,

merchandise, baggage and seat assignment.
- Responsible for achieving the Monthly team sales target and keeping the weekly target track.
- Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
- Backup support and coach all team members on conducting sales activities at the counter such

as selling air tickets, serving customers for managing bookings and other lines of businesses.
- Contacting potential or existing customers to inform them about a product or service using

scripts. Answering questions about products or the company. Asking questions to understand

customer requirements and close sales.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions

to products.
- To compile daily, weekly and monthly Sales Officer sales reports for management.
- Keep track and assist recruitment headcount attendance for assigned outlets.
- Maintain outlet cleanliness at minimum requirement of service level.
- Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

Role Responsibility
- Strengthen AirAsia brand image and customer advocacy
- Adopt AirAsia’s culture and follow AirAsia’s desired behaviour
- Ensure adequate self-development and training is undertaken to fulfil accountabilities
- Meeting sales Targets / KPIs

Functional Duties
- Provide quality and timely customer service by responding and attending directly to customer

questions, feedback, and complaints professionally.
- Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates

products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to

these products.
- Assist customers with learning how to use and where to find the Customer Experience team to

identify and report system trends and abnormalities. Use a computer to accurately record

customer interactions or support transactions.
- Remain current in the Businesses by acquiring products and services information, latest details

and industry related news which impacts support and sales.
- Participate in training and development activities.
- Other duties as assigned.

Role Duties
- Follow working procedures and ensure SOPs compliances
- Able to work on shift rotation including weekends & public holidays.
- Shift rotation between 9.00am to 9.00pm

Traits
- Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented
- To be a successful Sales Team Lead you should have a positive attitude and excellent customer

service ethic
- The ideal Sales Team Lead will remain calm and professional under pressure and always treat

clients with respect

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.