Customer Support Japanese Speakers

3 days ago


Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

Job Title: Customer Support (Japanese)

Location: Work from home
Office is located in Bangsar South. For training the person is required to be in the office for 3 months. Upon completion of training, WFH will be activated.

DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Fixed shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- Japanese (required)

License/Certification:

- related Japanese Language Certification (required)



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